We're looking for a proactive and detail-oriented E-Commerce Coordinator to manage the daily operations of our online store. In this role, you'll ensure a seamless customer experience by handling order-related issues, keeping the website up to date, and working closely with internal teams on content and marketing initiatives. You'll take charge of executing diverse e-commerce projects and driving impactful marketing campaigns that elevate our brand.

1. E-Commerce Operations & Support

• Manage Second Chances library by coordinating with store teams on division, cleaning, coding, and pricing.

• Coordinate and/or conduct photo shoots for new product drops and upload relevant imagery and descriptions to the website.

• Ensure timely updates of product codes and manage site updates once new stock is available.

• Handle order issues such as blocked orders, discrepancies, and customer inquiries

• Upload, review, and refresh site data, including product images, descriptions, and merchandising content.

• Work with our Logistics Partner/ warehouse to ensure product availability and website updates are accurate and live.
  
  

2. Website Content Management

• Execute regular page updates (copy, imagery, and layout) to reflect new collections, campaigns, or promotional offers.

• Lead bulk website updates, including product uploads, merchandising for "Items You Might Like," and collection updates.

• Coordinate with marketing and design teams to execute web campaigns, mailers, and special promotions like treasure hunts or gifts.
  
  

3. Project Support

• Be in charge of the operational role out of a new software solution to improve our Second Chances process, in collaboration with the e-commerce intern, overseeing its functionality.

• Collaborate with our Social Media Manager on Instagram updates to ensure cohesive branding across platforms.
  
  

4. Website Optimization & Search Engine Optimization (SEO)

• Identify and implement website improvements, such as account flow improvements, mobile filter/sorting design updates, and site speed analysis.

• Conduct ongoing research into best practices for e-commerce optimization and propose actionable improvements to enhance user experience.

• Together with E-commerce Manager and our SEO Specialist, create and role out an SEO improvement strategy.
  
  

5. Data Management & Reporting

• Refresh data dashboards (e.g., returns, site speed comparison) to keep performance metrics up-to-date.

• Analyze e-commerce performance data and present findings for improvement.

• Proactive: Full of new ideas and always ready to share them—whether in meetings or via Slack.

• Responsible: Your motto is "If it is to be, it’s up to me!" You spot opportunities for improvement and take the initiative without waiting for someone else.

• Creative and Solution-Oriented: You never settle for "no" (not even from a computer). You keep exploring until you find the right solution.

• A Project Management Pro: Juggling multiple projects gives you energy. You always know the status of each task and thrive on keeping everything on track.

• Analytical: Data-driven decision-making is your thing. You love diving into data, analyzing it, and creating insightful reports.

• An Excellent Communicator: Your clear and engaging communication—both written and verbal—makes everyone want to collaborate with you, and you keep the team updated on your progress.
  
  

• This position is based in the Netherlands. Applicants must be currently residing in the Netherlands.

• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and content management systems.

• Strong attention to detail, problem-solving skills, and ability to manage multiple projects simultaneously.

• Proficiency in using tools for website updates (e.g., image editing, uploading, content management).

• Basic understanding of SEO, website optimization, and e-commerce best practices.

• Excellent communication skills and ability to work collaboratively across teams (marketing, sales, operations).

• Ability to analyze data and create reports to inform decisions.

When you join our team, you'll experience:
🌱 Impactful Change: You'll have the opportunity to change the world by supporting ethical and sustainable practices.
📍A prime location in the buzzing 'The Pijp' area in the heart of Amsterdam.
👜 O My Bags: Benefit from a personal budget and shop discount, allowing you to treat yourself to bags that not only make you happy, but also your friends and family.
📚 Continuous Learning: Expand your horizons with a personal development budget and various opportunities for growth, including our book club, training sessions, yearly L&D getaway and more.
🏋️ Fitness Perks: Stay active and healthy with discounts on OneFit subscriptions and the unwavering support of our team in staying fit.
🎉 Team Bonding: Join in on our monthly team activities, organized by our Party Committee.
💼 Secure Future: Secure your future with our sustainable pension scheme through A.S.R. Doen Pensioen.
🌍 Flexibility: Enjoy the best of both worlds - collaborate in our vibrant office and work remotely up to two days a week. Plus, you can take your work on the road and work from abroad for up to three weeks each year!

You'll be part of our E-commerce team and closely work with Emily, our E-commerce Specialist, and Emre, our UX & E-commerce intern.

We don't just make handbags; we make a statement. We are changing the leather and fashion industry by creating fair job opportunities and connecting producers in small communities to the global market. We're an ambitious and positive team and bring a 'can do' attitude on our serious mission to create a better world. We own two stores in Amsterdam and you will find our bags all over the world.

Apply now and let's create a brighter future together! 💼🌍✨

If you don't match all the requirements, we still invite you to apply.