As our new Medior Operations Engineer, you will help keep the Soverin platform stable, secure and running smoothly. Your focus will be on day-to-day operational support, monitoring systems, resolving incidents and working closely with our support team to ensure our customers remain happy and our SLA commitments are consistently met. You will be responsible for handling operational issues, monitoring queues, dealing with abuse notifications and helping maintain the reliability of our
email infrastructure. In addition, you will contribute to operational improvements, participate in platform projects and help maintain the documentation and processes required for our ISO-certified environment. You will play a key role in a small team of email and privacy experts working on one of Europe’s leading privacy-first email platforms.

Your Responsibilities

• Handling 2nd and 3rd line support tickets related to our email
  infrastructure

• Monitoring support queues, alerts and incidents to ensure SLA
  compliance

• Investigating and resolving operational issues and service disruptions
  Proactively monitoring platform health, performance and email flows

• Handling abuse notifications, blacklist reports and compromised
  accounts

• Supporting platform maintenance and infrastructure troubleshooting\

• Managing internal office automation, hardware and team tooling

• Maintaining documentation and supporting ISO processes and audits

• Contributing to operational improvements and technical projects

Your Profile

• Higher education degree or able to work/think at that level

• 3–5 years experience in operations, systems administration or technical
  support, preferably in the email domain

• Experience handling technical support tickets or operational queues

• Comfortable troubleshooting infrastructure and service issues

• A pragmatic fix-it, document-it, improve-it mindset

• Structured and process-oriented with attention to operational quality

• Strong communication skills and a collaborative mindset

Nice to have

• Experience with email infrastructure (Postfix, Dovecot, anti-spam systems)

• Experience handling abuse reports or spam mitigation

• Familiarity with Linux systems and networking basics

• Experience with monitoring tools such as Prometheus, Alertmanager or
  Grafana

Our Offer

• A full-time (40 hours) or part-time (32 hours) job at an international startup

• An awesome team of passionate privacy fans

• Competitive salary based on your skills and experience

• Company pension plan

• Flexible working hours (remote/office mix)

• 26 days of paid leave

• A growth path and personal development
  

This is the best job ever. No, seriously. We run a great company in a growing
industry with many opportunities still ahead of us. The ultimate chance for
an operations engineer with a can-do mentality to get their hands dirty and
make a real difference.

Please let us know if you think this is you! Apply today and join a vibrant,
ambitious team with a shared drive to make a difference in the privacy
world. Send your resume and a short introduction about yourself!