We’re dedicated to expediting the energy transition with sustainable home energy solutions accessible to all, aiming to assist 3 million households in making the transition by 2030. That’s why we're looking for a highly motivated and ambitious individual who's ready to roll up their sleeves and make a tangible impact on the climate change challenge we're tackling head-on. Are you ready to rise to the challenge?

As a Product Owner - Customer Support you will take full ownership of our support tooling - Zendesk. You’ll serve as the go-to person for both Customer Support (CS) and Technical Customer Support (tCS) teams for everything related to Zendesk — from configurations and troubleshooting to continuous improvement. Your mission is to ensure Zendesk evolves with the needs of our support operations while creating clarity, efficiency, and enablement across the team.

What you will do:

• Own, maintain, and improve all functionalities in Zendesk (workflows, automations, configurations, integrations)

• Act as the main point of contact for tool-related questions, support, and feature requests

• Collaborate closely with CS and tCS team leads to align Zendesk with team goals

• Lead internal training and onboarding on new features, changes, and best practices

• Maintain clear documentation and structured processes for support tooling usage

• Build and maintain reporting dashboards to support operational visibility for both support teams and management

• Drive continuous improvement of support tooling to ensure effortless internal usage and to build trustful relationships with customers by offering effective and seamless support

• Report directly to the Head of Customer Service & Support

What you’ll need:

• Experience working with Zendesk or other customer service platforms (admin-level preferred)

• Strong communication skills to work with both technical and non-technical stakeholders

• Analytical mindset and problem-solving skills, with experience owning roadmaps or tooling backlogs

• Experience with support process design, tool documentation, and internal training

• Proactive, structured, and comfortable working independently

• Previous exposure to customer support operations, ideally in a scaling or cross-functional environment

• Technical literacy in ticketing systems, CRM tools, or automation platforms is a plus

• Familiarity with automation tools (e.g. Make.com) is preferred

• Comfortable working with API´s, web-hooks and basic JSON logic

• Experience building or managing automation to reduce manual effort

Why Quatt:

• A competitive monthly salary excluding holiday allowance (8%) that we pay on top of your monthly salary.

• We like to see you! We are flexible in when and where you work, but we encourage you to come to our vibrant office in Amsterdam multiple times a week.

• Whenever you come to the office, we cover your travel costs, either by car or with an NS business card.

• Recharge with 25 paid holiday days a year to contribute to our mission in a healthy way.

• Work abroad for up to 1 month per year to visit family and friends and escape the Dutch weather.

• We support your career growth and encourage all Quatters to pursue new learning and career opportunities within the company.

• Join our original Quatt culture where you can truly be yourself and meet people from all over the world. We have over 30 nationalities working with us!

• Access OpenUp for free, offering confidential support from licensed psychologists, webinars, and more. Your well-being matters, both at work and beyond.

• Enjoy exclusive annual discounts on Quatt products.

• Enjoy a healthy, vegetarian/vegan lunch at our office.

• Have fun at our themed monthly Quatt drinks and seasonal parties.

• Good people hire good people, so earn a €2,000 bonus by referring a friend as amazing as you.

Questions?

If you have any questions about the role, don’t hesitate to reach out to olivier@quatt.io

How to Apply

Submit your application below. Our Talent Acquisition team will review it and get back to you within 2 working days.

Next Steps

Our process includes a short call to get to know you better, followed by two additional interviews. If we find that your profile doesn’t meet our key requirements, we’ll let you know via email.

Ready To Change The Future With Us?

If you believe you're a great fit for our team, we’d love to hear from you! Submit your application below and our Talent Acquisition team will be in touch with you as soon as possible. Don't worry if you don't tick every box- at Quatt, we value performance over prejudice and always look further than just your resume. Join us in our mission to accelerate the transition to sustainable home energy for all. 🌱

We value diversity and inclusivity, and we want to ensure everyone has a fair shot- so feel free to leave out your gender, nationality, or birthdate from your resume.

RECRUITMENT AGENCIES: Please note that we are not working with recruitment agencies at this time. Every resume we will get from an agency, will be treated as our own 😉