We’re dedicated to expediting the energy transition with sustainable home energy solutions accessible to all, aiming to assist 3 million households in making the transition by 2030. That’s why we're looking for a highly motivated and ambitious individual who's ready to roll up their sleeves and make a tangible impact on the climate change challenge we're tackling head-on. Are you ready to rise to the challenge?

As a Product Owner - Customer Support you will take full ownership of our support tooling - Zendesk. You’ll serve as the go-to person for both Customer Support (CS) and Technical Customer Support (tCS) teams for everything related to Zendesk — from configurations and troubleshooting to continuous improvement. Your mission is to ensure Zendesk evolves with the needs of our support operations while creating clarity, efficiency, and enablement across the team.

🌱 What you'll be doing:

• Own, maintain, and improve all functionalities in Zendesk (workflows, automations, configurations, integrations)
• Act as the main point of contact for tool-related questions, support, and feature requests
• Collaborate closely with CS and tCS team leads to align Zendesk with team goals
• Lead internal training and onboarding on new features, changes, and best practices
• Maintain clear documentation and structured processes for support tooling usage
• Build and maintain reporting dashboards to support operational visibility for both support teams and management
• Drive continuous improvement of support tooling to ensure effortless internal usage and to build trustful relationships with customers by offering effective and seamless support
• Report directly to the Head of Customer Service & Support

• Experience working with Zendesk or other customer service platforms (admin-level preferred)
• Strong communication skills to work with both technical and non-technical stakeholders
• Analytical mindset and problem-solving skills, with experience owning roadmaps or tooling backlogs
• Experience with support process design, tool documentation, and internal training
• Proactive, structured, and comfortable working independently
• Previous exposure to customer support operations, ideally in a scaling or cross-functional environment
• Technical literacy in ticketing systems, CRM tools, or automation platforms is a plus
• Familiarity with automation tools (e.g. Make.com) is preferred
• Comfortable working with API´s, web-hooks and basic JSON logic
• Experience building or managing automation to reduce manual effort

🤷‍♀️ Why Quatt?

• 25 paid holiday leave days + 8% holiday allowance
• Pension scheme
• Free vegan/vegetarian lunch in the office daily 🥗
• Travel compensation of €0,23/km or an NS-business card 🚆
• Access to mental health platform OpenUp
• Informal culture with monthly drinks and office parties 🍻
• Yearly discount on Quatt-products
• Referral bonus of up to €2.000 when referring new colleagues
• Work in an international team with people from over 30 nationalities. 🌐